The Atelier Curation House

1. Shipping & Delivery

When will my order be dispatched?

Each order is prepared with care and dispatched within 1–2 business days. A tracking number will be provided once your piece begins its journey.

Which couriers do you use?

United Kingdom: Royal Mail Tracked
International Destinations: UPS, selected for its reliability and secure handling of luxury goods

How long does delivery take?

UK: Typically 1–3 business days
International: Approximately 3–7 business days, depending on region and UPS service level

2. Returns & Exchanges

Do you accept returns?

Yes — we offer returns within 30 days of receipt. Items must remain unused and in their original condition to qualify.

How do I arrange a return?

Simply contact our concierge team with your order number and we will assist you promptly.

3. Authenticity, Guarantee & Documentation

Are your pieces authentic?

Every item curated by The Atelier Curation House undergoes a meticulous authentication process to ensure complete confidence in your purchase.

What guarantee accompanies your timepieces?

All timepieces include a minimum 12‑month guarantee, covering mechanical performance, timekeeping accuracy, battery function, and operational reliability.

What documentation is provided?

Each watch is accompanied by a Certificate of Authenticity, and where applicable, a Watch Register Certificate confirming the piece is checked and clear.

Do you provide condition details?

Yes — every listing includes a detailed condition report supported by high‑resolution photography.

4. Payments

Which payment methods do you accept?

We accept Visa, Mastercard, Apple Pay, and Shopify Payments.

Is checkout secure?

Absolutely. All payments are processed through Shopify's encrypted, secure checkout environment.

5. Order Assistance

My order is delayed — what should I do?

Please contact our concierge team with your order number and we will investigate immediately.

Can I amend my delivery address?

If your order has not yet been dispatched, we will gladly update your address.

6. Product Enquiries

Do you restock items?

Many of our pieces are one‑of‑a‑kind or discontinued by the maison, meaning restocks cannot be guaranteed.

Can I request additional imagery or details?

Yes — we are pleased to provide further photographs or information upon request.

7. Concierge Support

For personalised assistance, please contact our concierge team at concierge@theateliercurationhouse.shop.

We aim to respond within 24 hours.