Refund policy

Returns Policy

At The Atelier Curation House, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we accept returns within 30 days of receipt of your parcel.

Cancellations
We do not offer voluntary cancellations once an order has been placed, because orders may immediately incur payment processing, postage, packaging, inspection and preparation costs.

If you contact us immediately after placing an order, we will try to stop processing where possible, but we cannot guarantee that a cancellation can be accepted. This does not affect any cancellation, withdrawal or other statutory rights that apply by law

How to Return

To initiate a return, please contact us at returns@theateliercurationhouse.shop within 30 days of receiving your order. We will provide you with return instructions.

Return Conditions

All items must be returned in the exact condition in which they were sent to you. As our pieces are pre-owned luxury items, each item is carefully inspected and accurately described prior to dispatch. Please note that all serial and reference numbers are recorded where present, and our packaging process is filmed for security purposes. We ask that all returns reflect the same condition in which they were sent, with all original packaging and authentication cards where applicable. We reserve the right to refuse a refund and return the item to you if it is received in a condition that differs from how it was sent.

Condition of returned items

As our items are pre-owned luxury goods, they must be returned in the same condition as supplied, unused and unworn, with all security tags, protective materials, packaging, accessories and documentation intact.

You may inspect an item as you would in a shop. However, using or wearing an item beyond reasonable inspection, including wearing it for an event or night out, may reduce its value. If an item is returned worn, marked, perfumed, altered, damaged or otherwise not in its original resale condition, we may make a deduction from the refund to reflect the diminished value, or refuse the return where permitted by law.

This policy does not affect your statutory rights, including rights relating to items that are faulty, misdescribed or not of satisfactory quality.

Return Postage

Returns must be sent via a fully tracked and insured postal service to the value of the item. We strongly recommend using Royal Mail Special Delivery or an equivalent secure service. The cost of return postage is the responsibility of the customer.

Damaged or Further Worn Items

Any item returned in a condition beyond that in which it was sent — including signs of additional wear, damage, or misuse — will not be eligible for a refund. In such cases, the item will be returned to the customer at their expense.

Refunds

Once your return has been received and inspected, we will notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days.

For any returns enquiries, please contact us at returns@theateliercurationhouse.shop

 

EU right of withdrawal

If your order is delivered to an address in the European Union, you may withdraw from your purchase within 14 days of delivery without giving a reason. Submit your withdrawal, cancellation, or return request through your customer account at https://account.theateliercurationhouse.shop. We will confirm your request by email. Return shipping is the customer’s responsibility and must be tracked and insured